COVID-19 Resources


COVID-19 Resources

We have your back

As the COVID-19 pandemic continues to evolve, it is important for healthcare facilities to stay up to date on the latest strategies for preparation, communication and protection. For the most recent guidance, please visit the CDC Guidelines for Managing Healthcare Operations During COVID-19. As your trusted partner, we have implemented the following measures to enhance the safety of our healthcare professionals, client facilities and their patients:

  • Protective screening processes for healthcare providers
  • Provider education and communication channels
  • Our own COVID-19 Command Center/SWAT Team lead by our Chief Clinical Officer, Hank Drummond
  • Strategic Business Continuity Plans

Are you a healthcare facility in need of additional coverage to help address the COVID-19 outbreak?

We have healthcare professionals in all specialties available for immediate coverage during surge events. Contact us today to address your specific needs.

Contact us

This field is for validation purposes and should be left unchanged.

Frequently asked questions

-Avoid touching your eyes, nose and mouth with unwashed hands.

-Wash your hands often with soap and water for at least 20 seconds.

-Use an alcohol-based hand sanitizer that contains at least 60% alcohol is soap and water are not available.

If you are sick, to keep from spreading respiratory illness to others, you should:

-Aside from any information you may actively disclose to us, there is other, less obvious, information, which we might obtain from you. We may use such information

-Avoid touching your eyes, nose and mouth with unwashed hands.

-Wash your hands often with soap and water for at least 20 seconds.

-Use an alcohol-based hand sanitizer that contains at least 60% alcohol is soap and water are not available.


Contact us on our Coronavirus Hotline at (808)998-5058

For the latest updates on the pandemic, utilize the CDC and WHO for most current details:

CDC Latest Updates

WHO Information for Healthcare Professionals

To view federal and state license waivers, please check here:

State of Emergency Licensure Waiver Updates

To view the COVID-19 Emergency Declaration Health Care Providers Fact Sheet, click here.

We want to make sure you get paid! Please consider direct deposit or a DirectPay Mastercard to avoid potential delays in these unprecedented times. Read here for options:

Important Update for Healthcare Providers Regarding Paper Paychecks


We understand that as a healthcare provider, your instinct is to help those with the greatest need at any given moment. Especially now, when it seems the call for help is more widespread than ever before. That being said, we hope you recognize that every single healthcare provider role is of vital importance to the hospitals and healthcare facilities we serve during this worldwide crisis. An unexpected vacancy of any kind will only add to the unprecedented pressure these facilities face in light of current and anticipated overwhelming demand. If you wish to be considered for a crisis/COVID-19 assignment, please reach out to your recruiter and she or he will work with you to secure one of these assignments once your current contract is completed.

As hospitals assess how to best utilize their resources to address the ongoing coronavirus crisis, you may be redirected from your current assignment to elsewhere in the hospital. This usually happens when a facility temporarily shuts down various clinical settings because of social distancing requirements. Click here for more information.

This unprecedented healthcare crisis has created an “all-hands-on-deck” situation for many hospitals. As a front-line healthcare provider, you may be asked to contribute in ways you hadn’t anticipated, yet still within the scope of your practice abilities. Click here to read more.

If you are having a difficult time on your current crisis assignment, please call our COVID-19 Hotline at 800.998.5058 for guidance and support. For more information about this topic, please click here.

Frequently asked questions

As we strive to keep our healthcare professionals and staff informed with the most recent developments in the coronavirus outbreak, below is a useful, easy-to-read summary of the measures we have taken at Cross Country Healthcare to keep our providers and organization informed and prepared. Cross Country Healthcare and our leaders remain committed to keeping everyone informed with up-to-date information. Your health and safety are of utmost important at all time.

  • We have established a screening process for any healthcare provider traveling outside of the U.S. to ensure they are safe to work upon return. They are asked a series of screening questions and sent to our Clinical Team for clearance if applicable. In the event they are symptomatic, they are referred to their local health department and/or personal physician.
  • We are reviewing our domestic travel activity and our office visitor traffic to minimize risk of exposure.
  • We have established a clinical hotline (800.998.5058) to answer any and all questions related to COVID-19 from our non-clinical staff, healthcare professionals and clients. We also have an internal social channel where we share the latest updates.
  • Cross Country Healthcare’s Chief Clinical Officer, Hank Drummond, has educated our staff and healthcare providers through numerous communication channels, including articles, blogs, videos and individual consultations, to keep them informed of the latest developments and ensure they understand key safety measures. 

    Finally, we have established a COVID-19 Command Center and SWAT Team to meet the following real-time objectives:

  • Twice daily meetings to monitor virus spread, hot areas, changes in state emergency designations, etc. 
  • Sharing client feedback, specific to their markets/facility/staff, including concerns around available equipment, protective gear, client-specific measures put in place, etc. 
  • Monitoring competitive market to ensure our client guidance is timely and setting up our key strategic partners for success should surge staffing needs arise. 
  • Feedback from Supplier Communities regarding their concerns (quarantine, cancellations, etc.) 
  • Tracking HCP concerns related to their current or upcoming assignments 
  • Social/community updates (travel restrictions and/or advisories and their impact to our clients, HCPs, Supplier Communities, internal staff, etc.) 
  • Education dissemination to all CCH staff (internal channels, SWAT team leads, etc.) 

As your trusted partner, it is incredibly important to our organization that we help you meet this challenging situation. As such, we are working diligently and quickly to meet your surge capacity needs by implementing several measures to ramp up our supply and delivery of clinicians. Cross Country Healthcare can deliver physicians, nurses and advanced practitioners in any capacity – from travel, per-diem, locums, local short-term contracts to permanent positions. We are the largest supplier of per diem staffing in the country. We are also leveraging our more than 300 aligned vendor partners nationally and locally, including our rapid response provider to meet large-scale, time-sensitive deployments. As your strategic partner, we will go above and beyond to provide you the support and insight you need during this time. To that end, we recommend the following:

  • Posting as soon as possible for all the staff you will be needing for the next 3-6 months.
  • Consider current travelers and per diem staff and their assignments. To protect and ensure continuity in your current support levels, we can offer extensions/renewals for assignments ending in March, April and May or offer additional shifts to current providers on assignment.
  • Keep in mind that contract rates often increase during crisis such as this. We are seeing providers at other facilities leaving assignments early to take positions for significantly higher rates.
Read our blog for more information about how we can help you meet surge capacity needs at this time. Or, contact us directly for assistance.

Yes, we have aggressive emergency strategies, disaster preparedness and contingency plans ready and are prepared to enact rotational schedules and/or virtual workforce models as needed to ensure business continuity.

From an operations perspective we are equipped and ready to supply customers with additional staff if needed. Our rapid response team is devoted solely to answering emergency staffing needs, and we have readied our healthcare provider and supplier networks to respond to the call.

Here is a checklist for facilities that can help you implement strategies to reduce infection and prepare for impact:

For comprehensive information on COVID-19 strategies to prepare for and prevent the spread of infection, as well as up-to-date information on the pandemic, we suggest monitoring the following resources:

Due to closure of Training center locations, for the American Heart Association, Cross Country Healthcare will be following the AHA’s recommendation to extend AHA Provider Cards beyond the renewal date, for up to 60 days.

Get Job Alerts

We’ll notify you with similar jobs.
[contact-form-7 id="2371" title="Newsletter Form"]

Apply Now

Fill in your details and we’ll get back to you in no time.

[contact-form-7 id="2258" title="Apply Job Form"]